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1. Overview
At Restorevrbonesai, we want you to be satisfied with your purchase of Digelora. This Refund Policy outlines the conditions under which you may return a product and receive a refund. By placing an order on our website, you agree to the terms of this policy.
2. Eligibility for Returns
You may request a return and refund under the following conditions:
- The return request is made within 30 days from the date of delivery.
- The product is unopened and in its original sealed packaging.
- The product is undamaged and in a resalable condition.
- You provide a valid proof of purchase (order confirmation email or order reference number).
3. Non-Eligible Returns
We are unable to accept returns or issue refunds in the following cases:
- The product has been opened, used, or partially consumed.
- The return request is made after 30 days from the date of delivery.
- The product was damaged due to misuse, improper storage, or negligence by the customer.
- The product was purchased from an unauthorized retailer or third-party seller.
4. How to Request a Return
To initiate a return, please follow these steps:
- Contact us at helpcenter@restorevrbonesai.world with the subject line “Return Request.”
- Include your order reference number, the date of purchase, and the reason for the return.
- Our team will review your request and respond within 5 business days with return instructions.
- Once approved, ship the product back to the address provided in the return instructions.
5. Return Shipping
The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product shipped, defective or damaged product received). We recommend using a trackable shipping method to ensure the safe return of the product.
6. Refund Processing
Once we receive and inspect the returned product, we will process your refund:
- Refunds are issued to the original payment method used at the time of purchase.
- Processing time is typically 5-10 business days from the date we receive the returned product.
- Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
7. Damaged or Defective Products
If you receive a product that is damaged during shipping or appears defective:
- Contact us within 7 days of receiving the product.
- Provide photographs of the damaged or defective product and its packaging.
- We will arrange for a replacement or full refund at no additional cost to you, including return shipping.
8. Order Cancellations
You may cancel your order before it has been dispatched by contacting us at helpcenter@restorevrbonesai.world. Once an order has been shipped, it cannot be cancelled, but you may request a return once it is delivered.
9. Consumer Rights
This Refund Policy does not limit rights that cannot be waived under applicable Canadian law, including federal and provincial or territorial consumer protection statutes (for example, rules on unfair practices, defective goods, or contracts with consumers, depending on your jurisdiction). Where the law of your province or territory provides a longer cancellation period, a mandatory warranty, or other remedies for distance or online purchases, those provisions apply to the extent required.
If you have concerns you cannot resolve with us, you may contact your provincial or territorial consumer affairs office or the Competition Bureau for general information on consumer rights in Canada. Nothing in this section is legal advice; consult a qualified professional for advice specific to your situation.
10. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
For questions or concerns regarding returns and refunds, please contact us:
Restorevrbonesai
105 McBryan Dr, Hay River, NT X0E 0R6, Canada
Email: helpcenter@restorevrbonesai.world